Haven't yet found what you're looking for? Have a look below for some of our most frequently asked questions.

What is the mission of The Second Step?

Founded in 1992, The Second Step is a private non-profit organization that provides survivors of domestic violence and their children with transitional housing and links to services and resources.  All people have a right to safety and dignity in relationships.  The Second Step is dedicated to adult and child survivors of domestic violence.  Responding to each family’s strengths and values, we partner to enhance supportive community and identify pathways to physical and emotional healing, housing, and financial security.  We work at the individual, community, and societal levels to end domestic violence.

How long has The Second Step operated?

The Second Step was conceived in 1988 and opened its first transitional residence in 1992. housing, and financial security. We work at the individual, community, and societal levels to end domestic violence.

Where do The Second Step’s clients come from?

Families come to The Second Step from the inner city and the suburbs, from Massachusetts and beyond. Many referred by “first step” emergency shelters for survivors of domestic violence, while others may be reaching out for the first time, or seeking support for abuse that happened years ago. Regardless of your location or circumstances, we are here for you.

How is The Second Step funded?

The Second Step funds its approximately $2 million annual operating budget through a combination of 40% public grants, 33.3% gifts and grants, 24% events and sponsorships, and 2.7% other income.

How can I make a donation to The Second Step?

You can donate now with a credit card, or send a check to:  Development Office, The Second Step, PO Box 600213, Newtonville, MA  02460.  Or consider a gift of stock, or a gift in tribute or in memory of another.

Do you accept in-kind donations? When and Where?

The Second Step welcomes donations of household goods, furniture, or other items on our Wish List.  Please call our volunteer coordinator at 617-467-5334 or email volunteer@thesecondstep.org to learn drop-off locations and times and to make certain your items fit our current needs.  Thank you!

How do I volunteer with The Second Step?

There are many ways you can help, from working with children in our residences to becoming a volunteer mentor.  Please call our volunteer coordinator at 617-467-5334, or email volunteer@thesecondstep.org learn about our current needs.

Why do people remain in abusive situations?

Those experiencing domestic violence may be reluctant to leave for a complex set of reasons including safety, shame, fear, lack of money, or concern for the abuser. When someone does leave, it does not guarantee that the abuse will stop. Abusers will often go to great lengths to trace their spouse or partner in order to continue the abuse.  In fact, one of the most dangerous times for someone experiencing abuse is when they decide to leave.

For these reasons, it is important to safety plan with a knowledgeable advocate when possible. Call us at 617.965.3999, or email info@thesecondstep.org for general information. You can also reach out to the Director of our Community Programs at community@thesecondstep.org.

If I have a friend in a domestic violence sitaution, what should I do?

Don’t be afraid to offer help!  Many people stay in abusive situations because they don’t know where else to go, or because they feel isolated from friends, family, and other supportive networks. To learn more about domestic violence and how to help, click here or have a look at our resources page. You can also call our main number 617.965.3999, or email info@thesecondstep.org.

How can I learn more?

To learn more about domestic violence, click here or have a look at our resources page. You can also call our main number 617.965.3999, or email info@thesecondstep.org. We look forward to talking with you.

I am currently in a violent relationship? What can I do?

First of all, know that you are not alone and you can get help. The Second Step can help you to understand your situation, plan for your safety, and provide resources, information, and options. Call us at 617-965-3999, or learn more here about what to do if you or someone you know needs help.

How can I access The Second Step’s programs and services?

Please call our main number, 617-965-3999, or email us at info@thesecondstep.org. Or have a look at our programs and services, and reach out to a program directly.