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COVID-19 Update: Survivor Services


The Second Step shares your concern about COVID-19, and we remain committed to serving our community during the crisis.  To minimize the risk of virus transmission we have temporarily closed our administrative offices effective March 18th. However, all services remain available for survivors of domestic violence.

Community and Legal services will be provided remotely via phone, email, and video chat. Community Advocates and our Steps to Justice Attorneys are available Monday – Friday, 9:00am – 5:00pm, for services such as safety planning, emotional support, and legal support. Courts remain open for emergencies, including Restraining Orders.  To connect with a member of our Community Team or Steps to Justice Team, please contact your Advocate directly, or use the dial-by-service directory by calling (617) 965-3999.

Our two family residential shelters remain fully operational.

The Second Step recognizes that home is not a safe place for everyone, and that the current advice to maintain social distance can place survivors of domestic violence at increased risk. Domestic violence services are available at any time through the National Domestic Violence Hotline: (800) 799−7233 and Safelink: (877) 385-2020. You can chat online with an Advocate by visiting In case of emergency, always call 911.

Over the coming weeks, we expect to receive hundreds of additional requests for help with basic needs and essential services. We need your support now more than ever. As you focus on the safety and well-being of your family, you can help us meet the additional costs of supporting the families we serve by making a donation to our Survivors Emergency Fund today.

Please check back regularly for information on how The Second Step is adapting to meet the demands of our current context.